Learning Outcomes

Personal Hygiene

Cleaning and Disinfecting

Food Spoilage and Food Storage

Lesson Summary

This module will discuss the best practices to avoid food contamination due to poor hygienic practices. It will explain the importance of personal hygiene, proper cleaning and disinfecting procedures, and detecting and preventing food from spoiling.

Bacterial and Microbiological Hazards

Physical, Chemical, and Allergenic Hazards

Food Poisoning and Control Measures

This module will discuss what causes food-borne illnesses, how to identify contamination hazards that can cause food poisoning, how to take preventative measures to avoid the spread of bacteria in food and the legal guidelines and regulations set in place for food handling businesses.

The Basics of Food Safety and Hygiene - Course Assessment

In this free online course, learn about food safety protocols and what is required by law to prevent food-borne illness.

The Basics of Food Safety and Hygiene

Food safety is a set of practices and procedures required by law to prepare, handle, and store food and prevent food-borne illness and injury. This food safety certificate includes essential details for anyone who works in the food industry and is designed to help you understand food safety procedures, identify potential hazards, and become familiar with what the law requires from you as a business owner or employee to prevent harm to consumers.

What Is the ServSafe Food Manager Exam?

Understanding Food Contamination

Responding to Foodborne Dangers

Main Challenges for Food Safety Managers

Food Purchasing, Receiving and Preparing Dishes Safely

Sample Examination Questions

This module will teach you the essential aspects of working as a food safety manager. You will learn about different foodborne illnesses, types of food contamination, and methods to prepare specific food items. You will also learn about how to receive or reject food deliveries. Lastly, some sample questions of ServSafe exam are also included.

Fundamentals of Serving Safe for Managers - Assessment

This FREE online course covers safe food handling essentials, empowering you to become a certified pro.

Fundamentals of Serving Safe for Managers

The official ServSafe food manager certification exam is conducted for those interested in becoming food safety managers. This exam gauges their depth of knowledge on different subject matters, such as food-borne illnesses, food contamination, and management of food deliveries. This short course presents an initial idea of what this certification exam looks like and how you should prepare for and embark on this rewarding career path.

Characteristics of the Hospitality Industry

Career Prospects in the Hospitality Industry

The Accommodation Sector

In this module, you will be given an insight into the characteristics of the hospitality industry. You will explore various topics such as key terms associated with hospitality to career prospects within the hospitality industry.

The Accommodation Product - Part 1

The Accommodation Product - Part 2

Guest Types and Related Services

This module focuses on accommodation and various types of rooms within the hospitality industry. You will learn how the rooms are rated and the different types of bed.

Introduction to Hotel Operations

Organization and Function of Hotel Departments

In this module, you will learn all you need to know about hotel management, from the organization structure of a hotel to the functions of different hotel departments.

Front Office Department

Front Office Relationship to Other Departments

This module provides useful information on the hotel front office. You will learn about the day-to-day operations of the front of house and the four steps of the guest cycle.

Housekeeping Department

Housekeeping and Other Departments

This module teaches you about the housekeeping department and the various characteristics of this area. You will learn about different roles and the duties of key positions in this department as well as the room status codes.

Diploma in Hospitality Management - First Assessment

You must score 80% or more to pass this assessment.

Introduction to the Food and Beverage Sector

Restaurant Organizaion and Duties of Key Positions

This module focuses on the food and beverage sector in a hotel. You will become knowledgeable on the different functions of the food and beverage departments as well as the key restaurant positions.

Classification of Food and Beverage Services

Food and Beverage Service Principles

In this module, you will learn about various aspects of food and beverage services. You will learn about the five food groups and what is needed for a balanced diet. This module also teaches you about different menu types.

Menu Planning and Design

Knowledge of Food and Beverage Services

This module provides you with knowledge on a number of areas associated with restaurant planning. You will learn about the menu planning process as well as the steps involved in setting a table correctly.

Kitchen Layout for Food and Beverage Services

This module teaches you the features of a well planned kitchen. You will learn about the different types of kitchen equipment and how to manage personal hygiene in the kitchen.

Food Safety

Food Handling Process

In this module, the main focus is on the observance of good hygiene codes and habits in relation to the food handling process, from initial food purchasing and storage through the preparation and cooking procedures to food service and finally disposal.

Food Service Accidents

Fire Safety and First Aid

This module covers the main types of accidents in the food service sector, and the procedures and precautions that can be undertaken to minimize the effects. Fire safety and basic first aid procedures are also covered.

Diploma in Hospitality Management - Second Assessment

Diploma in Hospitality Management - Final Assessment

Unlock career success: Master the skills needed for hospitality management in this free online course.

Diploma in Hospitality Management

Dive into the thriving hospitality sector with our Diploma in Hospitality Management course, equipping professionals with essential skills. Explore hotel department functions, organisational management, and food and beverage services, including restaurant operations and food safety. Ideal for hospitality professionals and aspiring learners seeking career growth in hotels, restaurants, or related operations. Enrich your knowledge and skills today.

Introduction to Customer Service

Customer Service Techniques

Communicating with the Customer

In this module, you will be introduced to the key elements of customer service. You will learn about the five basic needs of customers and be able to explain how to make a positive fist impression on customers. This module will also teach you about the steps required to begin a problem-solving process in customer service.

What is Excellent Service?

Maintaining a Standard of Excellent Service

Creating Customer Loyalty

This module will teach you how to define a customer service role model and identify a role model within an organization. You will also learn the 6 essential actions to create a culture of excellent customer service and use the 5 P's of customer service to maintain a high standard of excellence. This module will also explain to you how to use customer complaints as a positive reinforcement.

Diploma in Customer Service - First Assessment

The Hospitality Customer

The 12 Steps of Superior Hospitality Service

Customer Service in Restaurants

Management in the Hospitality Industry

This module will teach you all you need to know about customer service in the hospitality industry. You will learn about the needs of hospitality customers and how to implement the 12 steps of superior hospitality service. This module will also explain customer service techniques that should be used during restaurant service.

The Philosophy of Retail Service

Management in the Retail Industry

In this module, you will how to achieve the highest level of customer service in the retail industry. You will learn about the 4 types of communications skills needed for retail customer service and learn how to implement these in the retail industry. This module will also teach you about positive reinforcement and how retail managers can maintain a positive working environment.

Customer Service Philosophy for the Public Sector

The Policies and Principles of Customer Service

This module will teach you all about the key principles of excellent customer service in the public sector. You will learn about different methods that can be used to maintain a high level of customer service, such as the procedure that should be used when refusing a customer complaint and how to deliver innovative customer service.

Diploma in Customer Service - Second Assessment

Diploma in Customer Service - Final Assessment

This free online diploma course teaches you how to provide excellent customer service when dealing with the public.

Diploma in Customer Service

This course explores the customer service skills fundamental to any successful business venture. You need to master communicating and collaborating effectively with your customers to turn one-time visitors into life-long patrons. People remember how they were treated by a business more sharply than they recall products so customer service can make or break an organization. Sign up to add this valuable skill to your professional portfolio.

Overview of the Hospitality Industry

Career Paths in Hospitality

Fundamentals of Hospitality Management

This module introduces you to the fundamentals of hospitality management and the trends and innovations currently transforming this industry. You will learn about the different sectors of the hospitality industry and how they integrate and collaborate with each other. You will also explore the varied career paths in this industry.

Hotel and Accommodation Management

Food and Beverage Operations

Event Planning and Management

This module discusses the various operations in hospitality. You will learn about the responsibilities of the front office, the housekeeping, the guest services offered and the role of the food and beverage department in enhancing the guest experience. In addition, you'll explore the different challenges involved in event management.

Leadership in Hospitality

Effective Human Resource Management

Financial Management in Hospitality

This module introduces you to varied leadership styles and their effectiveness in hospitality. You'll explore strategies for hiring and retaining top talents, building cohesive teams, motivating employees, and navigating conflicts. Additionally, you'll learn about budgeting, financial forecasting, and strategic financial planning in hospitality

Technology in Hospitality

Sustainability and Ethics

Ensuring Safety and Security

Building Customer Loyalty and Relationships

This module discusses the role of AI and other advanced technology in the hospitality industry. You’ll discover how sustainable and ethical practices attract and help build customer trust. You’ll learn about effective crisis management strategies and how they help build lasting relationships with guests, as well as foster a loyal customer base.

Essentials of Hospitality Management - Course assessment

Gain global opportunities, leadership skills, and specialised hospitality expertise with this free online course.

Essentials of Hospitality Management

Are you ready to transform your passion for hospitality into a thriving career? Our Hospitality Management course covers everything from leadership and operations to financial management and customer loyalty, setting you up for a dynamic, rewarding career. This course was reviewed and approved by qualified subject matter expert Charalampos Petrou, a Lecturer and course creator in the tourism field. Enrol now and start your journey!

Hospitality Management Studies - Food and Beverage Services - Course Assessment

Learn more about the functions and operations of the food and beverage department in the hospitality industry.

Hospitality Management Studies - Food and Beverage Services

This free online Hospitality Management Studies course focuses on Food and Beverage Services. You will be introduced to the functions, operations, and organisation of the food and beverage department in the hospitality industry. This course also provides information on service principles, menu design and objectives, and restaurant layout and design considerations. You will also look into the organisation and key duties of restaurant staff.

Introduction to Food and Beverage Service

Customer Service

Event Management

In this module, we will discuss the different sectors of the food and beverage service industry, food production methods and operation control, including safety and hygiene. The lessons will review menu planning and food pricing and explore proper recruiting methods while establishing staff training procedures.

Course Assessment - Food and Beverage Management

This free online hospitality course explains how to manage food and beverage operations in dining establishments.

Food and Beverage Management

With the UK food and beverage sector valued at over £100 billion, people interested in careers in food services are faced with a great opportunity. This hospitality management course explores the highly specialised roles needed to deliver quality food services. We go through the procedures for establishing safety, hygiene, food portions and pricing. We also explain how to design menus that promote your brand and ensure customer satisfaction.

Ancient & Medieval Travel

Renaissance & Modern Travel

Travel in the USA

3 units of interactive presentations: Ancient & Medieval Travel; Renaissance & Modern Travel; Travel in the USA. This module includes learning outcomes and lesson summary units.

Modes of Transport

History of Accommodation

Time, Money & Motivation

3 units of interactive presentations: Modes of Travel; History of Accommodation; Time, Money and Motivation. This module includes learning outcomes and lesson summary units.

Tourist or Traveller?

Careers in Tourism: Part 1

Careers in Tourism: Part 2

3 units of interactive presentations: Tourist or Traveller?; Careers in Tourism (Part 1); Careers in Tourism (Part 2). This module includes learning outcomes and lesson summary units.

Tourist Attractions

Tourist Amenities

Transport Systems

3 units of interactive presentations: Tourist Attractions; Tourist Amenities; Transport Systems. This module includes learning outcomes and lesson summary units.

Tourism Studies - First Assessment

This assessment will test your knowledge of the following modules from the Diploma in Tourism and Hospitality Management course: History of Travel; Factors Influencing Travel; Careers and Tourism; Amenities and Transport. You can repeat this assessment in order to pass it.

Reasons for Travel

Travel for Pleasure

Business Travel

3 units of interactive presentations: Reasons for Travel; Travel for Pleasure; Business Travel. This module includes learning outcomes and lesson summary units.

Sun Holidays

Marketing Tourism

City & Country

Target Audience

Advertising Methods

3 units of interactive presentations: Sun Holidays; Marketing Tourism; City & Country. This module includes learning outcomes and lesson summary units.

Determining Objectives

Attracting Attention

Promoting Brand Loyalty

3 units of interactive presentations: Determining Objectives; Attracting Attention; Promoting Loyalty. This module includes learning outcomes and lesson summary units.

Tour Packages

Retail Travel Agencies

Online Travel Services

3 units of interactive presentations: Tour Packages; Retail Travel Agencies; Online Travel Services. This module includes learning outcomes and lesson summary units.

Tourism Studies - Second Assessment

This assessment will test your knowledge of the following modules from the Diploma in Tourism and Hospitality Management course: Types of Travel; Travel Destinations; Advertising Tourism; Promotional Campaigns; The Tourist Industry. You can repeat this assessment in order to pass it.

This assessment will test your knowledge of the following modules from the Diploma in Tourism and Hospitality Management course: Characteristics of the Hospitality Industry; Introduction to the Accommodation Sector; Introduction to Hotel Management; Hotel Front Office Operations; Hotel Housekeeping Department. You can repeat this assessment in order to pass it.

Hospitality Management - Second Assessment

Diploma in Hospitality and Tourism Management - Assessment

Learn about the exciting career opportunities in the tourism and hospitality industries with this free online course

Diploma in Hospitality and Tourism Management

This free online course will guide you through the career opportunities that await qualified individuals who are interested in tourism or hospitality management. These sectors are of great importance in the modern economy of many countries and regions around the world, generating over one trillion dollars in revenue annually. By the end of this course, you will have a strong understanding of the workings of tourism and hospitality, so why wait?