Learning Outcomes

Role and Responsibilities

Patient Management

Office Operations

Related Medical Terminology

Lesson Summary

This module introduces the various responsibilities of a medical receptionist. You'll learn about the check-in and check-out process, handling queries and billing and collection procedures. You'll gain an understanding of basic medical terminologies, the use of the EHS for recording patients' data and the importance of privacy and confidentiality.

Soft Skills Development

Financial and Administrative Tasks

Emergency Preparedness and Response

In this module, you'll be introduced to the soft skills that help medical receptionists handle day-to-day tasks. You'll learn to handle challenging situations or difficult patients and create a safe, stress-free environment. You'll explore office safety protocols, medical emergencies and the role of a receptionist in such situations.

Medical Receptionist Training - Course Assessment

Acquire the administrative, financial and communication skills used by medical receptionists in this free online course.

Medical Receptionist Training

The role of medical receptionists extends beyond answering phone calls and shapes the overall patient experience. This course equips you with the knowledge and skills required to excel as an efficient medical receptionist. We explain how to perform administrative tasks and provide communication skills to help you put anxious patients at ease. We also explore medical terminology for diseases and treatments and show you how to identify emergencies.

Overview of Medical Office Administration Roles

Medical Records Management

Medical Billing and Coding

Patient Services and Communication

This module will introduce you to the quintessential skills for Medical Office Administrators (MOA) to excel in their role. You'll learn the ins and outs of medical records management while complying with HIPAA. Explore triage, patient and staff scheduling, patient registration routines, medical billing, and usage of medical codes.

Managing Office Resources

Human Resource Management in a Medical Office

Financial Management and Budgeting

In this module, we'll introduce you to the administrative skills that encompass managing office resources, planning budgets and financial growth, as well as recruiting, training and managing employee welfare. In addition, you'll explore strategies to resolve conflicts, evaluate staff performance, and build a cohesive and collaborative team.

Medical Office Administration - Assessment

Develop top-class administrative skills to work effectively within a medical environment with this free online course.

Medical Office Administration

Working in the medical sector is interesting and rewarding, albeit challenging. To be a valuable part of this sector, you must embody the qualities of a skilled administrator. This course aims to enhance your professionalism and communication skills, providing comprehensive training in office procedures integral to medical administration. You'll learn to apply critical thinking and problem-solving techniques to resolve issues in the office.

Introduction

Medical Records Keeping

Workplace Maintenance

In this module, you will learn about the roles and duties of a medical secretary and how to organize schedules. You will also explore the most effective filing systems you can use to store medical records. Then, we will explain common jargon and terminologies used in medical offices, as well as the role technology plays in the healthcare industry.

Medical Secretary Training - Course Assessment

This free online administration course provides the skills and techniques required to succeed as a medical secretary.

Medical Secretary Training

Medical secretaries play a crucial role in the healthcare system as they often have to support doctors. This administration training course provides you with the skills and knowledge required to pursue a career as a medical secretary. We teach you how to schedule and keep track of appointments, handle patient records and interact with the public correctly. We also examine new office technology and explain common jargon terms used in this field.

Overview of Medical Coding and Billing

Accurate Coding and Billing

Terminology, Concepts and the Coding System

This module provides an overview of medical coding and billing and the importance of accurate coding and billing. It then gives a brief synopsis of key terminology and concepts and introduces the coding systems.

Basic Anatomy and Physiology

Vital Networks in the Body

Intricacies of the Human Body's Systems

This module outlines some key anatomy and physiology terms and conditions that are imperative for coders and billers to know and understand to make their ability to work in this field effortlessly.

Common Medical Terms and Abbreviations

Medical Reports and Documentation

Pharmacokinetics and Toxicology

This module discusses the common medical terms and abbreviations that are essential for medical coding and billing. You will learn the importance of medical reports and documentation and the relevance of pharmacokinetics and toxicology.

Current Procedural Terminology (CPT) Structure and Guidelines

Evaluation and Management (E&M) Coding

CPT Category II and III Coding

This module explains the use of CPT coding and its various categories. CPT codes are used in the US. AMA, the American Medical Association, owns the rights to the CPT coding system and has filed CPT as a trademark.

Introduction to Healthcare Common Procedure Coding System

HCPCS Structure and Guidelines

Coding for DME and Unlisted Codes

This module looks at the Healthcare Common Procedure Coding System, commonly known as HCPCS or 'hicks-picks.' This coding system was also developed in the US for the same reason the CPT codes were designed; for reporting medical procedures and services.

Diploma in Medical Coding and Billing - Assessment 1

In this module you will find questions relating to the content in the initial section of the course. These will help you review the material you have learnt thus far.

Introduction to ICD, 10th Revision (ICD-10)

ICD-10 Code Structure

ICD-10 Code Guidelines

In this module you will be introduced to the ICD-10 codes which are widely used in the USA. You will also explore the ICD-11 codes which are for international use.

Overview of Reimbursement Methodologies

Understanding Reimbursement Systems

Reimbursement Rules and Regulations

In this module you will learn about different reimbursement methodologies and billing systems, starting with fee-for-service systems which emphasise quantity of care, and managed care contracts where the focus is quality of care. We will explore healthcare provision in schemes like Medicare and Medicaid in the USA, along with rules and regulations.

Introduction to Medical Billing

Claim forms for Institutional Billers (837I /CMS-1450/ UB-04)

Claim forms for Professional Medical Billers (CMS 1500)

Itemised Bills, Managed Care Claims and Denial of Claims

Master the fundamentals of filling the mostly widely used forms for medical insurance claims. You will learn which common errors to avoid, how to process claims in a timely manner and become familiar with the layout of forms used by medical billers in institutions and those in independent practices.

Importance of Compliance in Coding and Billing

Healthcare Fraud and Abuse Laws

Ethics in Medical Coding and Billing

Auditing and Monitoring for Compliance

This module describes the core issues in achieving compliance with laws like America's False Claims Act, HIPAA and the Stark Law, which aim to prevent fraud and protect patient confidentiality.  We will discuss situations where medical billers and coders may feel pressure to miscode and the importance of monitoring and audits for compliance.

Diploma in Medical Coding and Billing - Assessment 2

In this module you will find questions relating to the content in the second section of the course. These will help you review the material you have learnt thus far.

Diploma in Medical Coding and Billing - Final Course Assessment

Learn how medical assistants handle healthcare coding and billing in this free online medical administration course.

Diploma in Medical Coding and Billing

There are many facets to medical coding and billing. This medical administration course discusses the role of medical assistants and support staff who handle healthcare administration. We discuss the importance of obtaining appropriate codes to ensure that insurance companies accurately and ethically reimburse all parties involved in the healthcare process. We explore medical terminology and various coding systems and medical claims processes.